application service provider; asset management; Business Application Programming Interface; Business Process Re-engineering; business to business; CIS; COmmon Business Oriented Language; CRM; Customer Relationship Management; Electronic Funds Transfer Point of Sale; Enterprise JavaBeans; Enterprise Resource Planning; Financial Information eXchange; FIX; Information Technology; inquiry/response system; Internet Open Trading Protocol; IT; JBOPS; Opportunity Management System; outsourcing; process; RFP; Sales Force Automation; SCM; Slingshot; SPC; TERM; VisiCalc /vi'zi-calk/; voice mail; restaurant management